MAI COMPANY CONFIDENTIAL FIELD INFORMATION BULLETIN SERVICE GROUP(S): MICRO,MINI MFG: CITIZEN NACS TYPE(S): 4217,4218 MFG. MODEL(S): MSP-10,MSP-15 CATEGORY: PRINTER DESC: MATRIX SERIAL/PARALLEL *** TABLE OF CONTENTS AS OF 11/19/94 *** FIB 00001.GENERAL INFORMATION.........................................10/16/86 FIB 00002.Preliminary.information on the Citizen printer as sold by MB05/01/86 FIB 00003.Horizontal print compression and dropping ready.............07/17/86 FIB 00004.Updated Mnemonics for the 4217/4218 Printers on the 1500, Re10/01/86 FIB 00005.Potential of broken printhead cable.........................02/26/87 FIB 00006.Switch.Settings ............................................01/03/89 FIB 00007.Clarification of Compressed Print & other Control Sequences.01/13/92 FIB 00008.4217/4218 Firmware Cross Reference [ WPS 416 ]..............05/03/90 FIB 00009.PROM kits for Industry Standard/MAI Basic Four conversion...02/25/88 FIB 00010.Tips for Ensuring Satisfactory Print Quality [ WPS 458 ]...06/01/88 FIB 00011.Causes of Error 0s [ WPS 466 ].............................06/01/88 FIB 00012.ERROR 0 PROM CHANGE.........................................01/03/89 FIB 00013.No Interchangeability between New & Old Style Ribbon Gears..06/14/90 FIB 00014.Tractor Repair when Spring Attachment Is Broken.............01/10/92 FIB 00015.Missing form feed on RPX7000................................09/07/94 PRINTER-CITIZEN-MSP-10,MSP-15-----------------------Table Of Contents Pg01 of 01 FIB 00001 10/16/86 *** GENERAL INFORMATION *** SEE FIB # 2 FOR PRELIMINARY INFORMATION *** NACS MACHINE TYPES AND FEATURE NUMBERS *** 4417,4418 *** AVAILABLE DOCUMENTATION *** S-HDBK-B43 Service Manual Basic Four PT4217/PT4218 Dot Matrix Printer (M8081) S-HDBK-B44 B/4 Model PT4217/4218 User Guide M5187 - User Manual Par. & Standard Ser. - B/4 PT4217/PT4218 Dot Matrix Printer M5189 - User Manual B/4 Serial - B/4 PT4217/PT4218 Dot Matrix *** AVAILABLE TRAINING *** Video Course # V-170-O Basic Four PT4217/PT4218 Printers (Tape # M3410) *** SPECIAL TOOLS *** *** SPECIAL ADMINISTRATIVE PROCEEDURES *** ORIGINATOR: J. Rogers PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB001 Pg001 FIB 00002 05/01/86 *** Preliminary information on the Citizen printer as sold by MBF *** ORIGINAL DOCUMENT NAME: Mini alert # 480 Basic Four is now selling two models of the Citizen printers as Terminals printers attached to Basic Four Systems. They will discontinue selling Okidata printers Models 82A and 83A. Both Models of the Citizen Printers are basically the same, the only difference is the printer width, Model 4217 prints 80 columns at 10 CPI, and Model 4218 prints 136 columns at 10 CPI. EQUIVALENT MODEL NUMBERS: 80 Column Terminal Printer: o Citizen Model MSP-10 o MBF Model 4217 o Sorbus Type 4417 136 Column Terminal Printer: o Citizen Model MSP-15 o MBF Model 4218 o Sorbus Type 4418 INTERFACE SPECIFICATIONS: Two interfaces are available to both models, a parallel Centronics compatible interface and a RS 232 Serial (B/4 or Industry Standard protocol) Interface. o Parallel Interface (Centronics compatible) - Parallel Interface printers are intended to interface to Workstation DS-500 and to System 1500. o RS-232 Serial Interface with Industry Standard Protocol. - ISP Serial Interface printers are intended to interface to Workstation DS-500, System 1500 and 2000 Systems. The printer may be connected as a 'slave' to a MBF DT-4313 terminal. o RS-232 Serial Interface with Basic Four Protocol. - B/4P Serial Interface printers are intended to interface to 13xx series systems 2000 systems and MPx systems. The printer may be connected to the system serial device controller, or connected as a 'slave' printer to MBF terminals models DT-4312, EVDT and EDT. All the printers contain a Main Logic board with a parallel interface. The basic printer may be converted to a ISP serial interface by adding a Serial Board. To convert to B/4 Protocol serial interface, add the Serial Board and 2 Proms (IC 1 and IC 2). These terminals printers are light duty printers, less than 2 hours per day of continuous printing. The printers are dot matrix printers with multiple print modes as follows: o draft quality at 160 characters per second. o near letter quality at 40 characters per second. o dot addressable graphics. SELF TESTS AND PRINTING MODES CONTROLLED BY FRONT PANEL. o Operator Self-Test - Initiated by holding down LINE FEED sw. while the power is turned on. - Prints MBF Model on the first line and then prints a ripple pattern continuously. - Press ON LINE to stop test. PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB002 Pg001 o Maintenance Self Test - Initiated by holding down LINE FEED and ON LINE switches while the power is turned on. - Prints MBF Model, ROM version number, Dip Switch settings for the Main Logic Board, Dip Switch settings for the Serial board (if installed). And then prints full lines of letter H. - Press ON LINE to stop. o Hex Dump Mode. - Initiated by holding down FF and LF switches while the power is turned on. - On this mode the printer prints the hexadecimal equivalent of each byte of data that it receives from the system. o Correspondence Quality Mode. - With the printer Ready and On Line, hold the LF switch down while pressing the ON LINE switch. The Print Head moves twice to signal that Correspondence Quality Mode is set. PAPER SPECIFICATIONS: WIDTH: 80 column printer 136 column printer Continuous 3-10 inches 5-16 inches Single sheets 8-10 inches 8-16 inches THICKNESS: 3 part maximum (original plus 2 copies) Maximum set thickness .011 inch (.3 mm) Minimum paper thickness .002 (.06 mm) HARDWARE INSTALLATION INFORMATION: Systems Configuration --------------------- MPx - 8.4B or later A. Industry Standard Serial (RS-232C): NOT SUPPORTED B. Basic Four Serial: 1. Supported as a Basic Four System printer. Set baud rate to 9600, char. lngth - 7, stop bits - 1, odd parity. 2. Not supported as a slave or system printer by MAI Word. C. Parallel (Centronics): NOT SUPPORTED 2000/3000 - 7.2 or later A. Industry Standard Serial (RS-232C): 1. Supported as an 'isp' device. Set baud rate to 9600, char. lngth -7, stop bits - 1, odd parity. 2. Not supported as an EVDT or DT-4312 slave 3. MAI Word: NOT SUPPORTED 4. This version has limited mnemonic support and limited international character set support. B. Basic Four Serial: 1. Supported as a 'tp80' device. Set baud rate to 9600, char. lngth - 7, stop bits - 1, odd parity. 2. Supported as a slave C. Parallel (Centronics): NOT SUPPORTED 1600/13xx - All release levels A. Industry Standard Serial (RS-232C): NOT SUPPORTED PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB002 Pg002 B. Basic Four Serial: 1. Supported as a Type S or Sn device C. Parallel (Centronics): NOT SUPPORTED MAI 1500 - 6.2A or later A. Industry Standard Serial (RS-232C): 1. Supported as a COM port (P1, P2, or P3). Set baud rate to 9600, char. lngth - 7, stop bits - 1, odd parity. 2. Change printer protocol to DTR handshaking when using MS-DOS. 3. MAI Word not supported B. Basic Four Serial: NOT SUPPORTED C. Parallel (Centronics): 1. Supported as a LP port by setting the printer type to 4217 in the SYSTEMS OPTIONS section of the *NPSD utility. 2. MAI Word not supported DS-500 - All release levels A. Industry Standard Serial (RS-232C): 1. Supported as COM port 1 or COM port 2. 2. Use MODE command to set-up baud rate (9600) character length (7), stop bits (1) parity (000). B. Basic Four Serial: NOT SUPPORTED C. Parallel (Centronics): 1. Supported as a LP port 2. MAI Word not supported Cable Information ----------------- I/O Cable Pin Assignments A. Serial Connector (DB25) Signal Name Pin No. Direction Equipment Ground 1 -- Transmit Data 2 Output Receive Data 3 Input Request to Send 4 Output Data Set Ready 6 Input Signal Ground 7 -- Data Busy (Rcvd Char) 11 Output Data Terminal Ready 20 Output +5v 25 -- .CAUTION: The printer RS232 connector outputs +5 volts on pin 25 (non-standard). B. Parallel Connector (Centronics Standard 36 pin Amphenol) Data Strobe 1 (return 19) Data Bit 1 - 8 2 - 9 (return 20 - 27) ACKNLG/ 10 (return 28) Busy 11 (return 29) PE (paper out) 12 PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB002 Pg003 SLCT (printer OK) 13 AFTX/ (auto linefeed) 14 0V (logic ground) 16,30,33 CHASSIS 17 + 5V (not a voltage source) 18,35 RESET/ 31 FAULT/ (printer OK) 32 SELECT IN/ 36 NO CONNECTION 15,34 I/O Cable Part Numbers The following STANDARD SERIAL INTERFACE CABLES are available for each system, as shown. 2000/3000 (4-way) to Serial Device - Market Code UA008AA - P/N 907752-XXX 2000/3000 (CCA) to Serial Device - Market Code UB015AA - P/N 907753-XXX MPx System to Serial Device - Market Code UV001AA - P/N 907647-XXX MAI 1500 to Serial Device - Market Code UV001AA - P/N 907970-XXX DS-500 to Serial Device (this cable should be fabricated or purchased locally) NOTE: On the 2000 system do not use old style cables P/N 907453 or 907454, they may blow-up printer fuse due to a jumper between pin 1 and pin 25. The following STANDARD CENTRONICS PARALLEL INTERFACE CABLE is available for each system, as shown. DS-500 - Market Code UT001AA - P/N 907933-001 MAI 1500 - Market Code UV005AA - P/N 907933-001 SPARE PARTS PREFIX NUMBER: MM22XXXX SPARE PARTS INTERCHANGEABILITY: Main Logic board equivalent part numbers: Sorbus MM220010, Basic Four 400590-100, Citizen E8320-3020 The Main Logic board MM220010 is used in all models. Jumper JP13, soldered-in type, located near IC12, must be removed or re-soldered according to the printer model. 80 columns printer: JP13 OUT 136 columns printer: JP13 IN ORIGINATOR: J. Van Oordt PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB002 Pg004 FIB 00003 07/17/86 *** Horizontal print compression and dropping ready *** ORIGINAL DOCUMENT NAME: Mini Alert # 490 SYMPTOM:Some brands of ribbon cartridges have been found to have caused horizonal print compression and then the printer drops off line with the carriage at the left margin and the form feed motor making a clicking sound, as if trying to feed paper. The machine is hung and must be powered off and on. These symptoms are the same as a binding head carriage. PROBLEM DETERMINATION: The drive spool is not concentric on any cart- ridges, which causes the cartridge to float between the side frame plates when the driven spool is rotating. FIX: This failure was traced to an incorrectly manufactured ribbon cart- ridge. The cartridge body was approximately 3/32" longer than that of a MBF ribbon cartridge. This extra length caused the cartridge to fit tightley between the side frame plates, prevent the cartridge from floating and not allowing the carriage drive motor to overcome the bind. ORIGINATOR: H. MITCHELL PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB003 Pg001 FIB 00004 10/01/86 *** Updated Mnemonics for the 4217/4218 Printers on the 1500, Rel. 6.2A *** ORIGINAL DOCUMENT NAME: WPS-FB # 248 The mnemonics have been updated for both the serial and parallel versions of the 4217 and 4218 printers on the 1500. In most cases, the mnemonics set to IGNORE were changed to ERROR 29. The two mnemonics that must be changed in order to run the Pharmacy application are 6L and 8L (see table below). The correct mnemonics will be incorporated in the 6.3A Operating System. To install the new values, use the "MODIFY TERMINAL TABLES" menu in the *NPSD utility (see Reference Manual for instructions). The values that have changed are highlighted with an *. Mnemonic Value Mnemonic Value Mnemonic Value BS Error 29 S5 Error 29* 6L 1B32* CF Error 29* S7 Error 29* RC Error 29 CH Error 29* S8 Error 29* BE Error 29 CL Error 29 SB Ignore EE Error 29 CR OD SF Ignore CE Error 29 CS Error 29* SL Error 29* DC Error 29 EL Error 29* TR Error 29 IC Error 29 EP OE* VT OB TL Error 29 ES 1B 8L 1B30* BO Ignore* FF OC BB Error 29 EO Ignore* LD Error 29 EB Error 29 BG Ignore* LF OA SI Error 29* EG Ignore* LI Error 29 SO Error 29* BT Error 29 PM Error 29* BH Error 29 ET Error 29 RB Ignore* EH Error 29 BI Error 29 S2 Error 29* BU 1B2D01* EI Error 29 S3 Error 29* EU 1B2D00* PG Error 29 S4 Error 29* CI Error 29* TI Error 29* Some additional mnemonics that might be helpful and can be added via the *NPSD are: NL OAOD OP OD 10 1B2100 12 1B2104 16 1B2104 ORIGINATOR: Tom Sears PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB004 Pg001 FIB 00005 02/26/87 *** Potential of broken printhead cable *** There are a number of replacement ribbon cartridges available on the market for the 4217 printer that could potentially cause head cable breakage. The replacement ribbons that could cause this problem have ridges on the bottom mounting surface rather than being smooth. The print head cable can get caught on these ridges causing it to tear. Ribbons shipped with the printers and purchased from MBF do not have ridges, but be aware that such ribbons do exist in the marketplace. There is a modification to the print head assembly to prevent this snaging, and it will be available sometime in March. WORKAROUND: Use the smooth-surfaced ribbon cartridges. ORIGINATOR: T. SEARS PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB005 Pg001 FIB 00006 01/03/89 *** Switch Settings *** SWITCH SETTINGS: In addition to the three interface configurations, additional selectable printer parameters can be set by DIP switches inside the printer. Two sets of DIP switches (SW1 and SW2) are located in the center of the main PCB as shown in Figure 1 below. If a serial interface is installed, then an additional DIP switch (SW3) will be located on the "piggy-back" board used for this purpose. NOTE: When the serial interface is installed, the parallel interface is non- functional. Location of DIP Switches: The DIP switch on the left looking from the front panel is SW1; the one on the right is SW2. These two switches have different functions depending on whether there is a standard or Basic Four serial interface installed. **WARNING - NEVER CHANGE THE SETTINGS OF THE INTERNAL DIP SWITCHES WHEN THE POWER IS ON. Main PCB DIP Switches (SW1 and SW2) Parallel and Standard Serial Versions: Tables 1 and 2 show the functions controlled by the DIP switches and the standard factory settings for the parallel and standard serial interfaces: Table 1 - Main Circuit Board Internal DIP Switches (Parallel and Standard Serial Versions) B/4 SWITCH FUNCTION SETTING OFF ON 1-1 High bit cntl codes Graphics/accent OFF characters 1-2 1-3 See Table 2 1-4 1-5 11" page length 12" page length OFF 1-6 Unslashed zero Slashed zero OFF 1-7 Computer supplies LF Printer adds LF to CR OFF 1-8 Paper-out sensor off Paper-out sensor on ON 2-1 Epson-FX configuration IBM-Graphics config. OFF 2-2 Normal print Compressed print OFF 2-3 Skip perforation off Skip perforation on OFF 2-4 Off-line command Off-line command OFF invalid valid Table 2 - Switches 1-2 to 1-4 A. With SW 2-1 OFF (Epson-FX Configuration): International Character Sets PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB006 Pg001 USA DENMARK GERMANY ITALY FRANCE SWEDEN ENG SPAIN 1-2 OFF OFF OFF OFF ON ON ON ON 1-3 OFF OFF ON ON OFF OFF ON ON 1-4 OFF ON OFF ON OFF ON OFF ON B. With SW 2-1 ON (IBM Graphics Configuration): B/4 SWITCH DESCRIPTION SETTING OFF ON 1-2 CANCEL code invalid CANCEL code valid OFF 1-3 1/6" line spacing 1/8" line spacing OFF 1-4 Full-line print and Full-line print only OFF line feed Standard Serial Interface PCB DIP Switch (SW3) Tables 3 and 4 below show the functions controlled by the DIP switch (SW3) on the serial interface PCB of the Standard Serial version (RS-232C). Table 3 - Serial Interface PCB DIP Switches (Standard Serial Version) SWITCH FUNCTION B/4 OFF ON SETTING 3-1 3-2 Baud rate - see Table 4 3-3 3-4 DTR XON/XOFF ON 3-5 8 bits 7 bits ON 3-6 No parity Parity ON 3-7 Even parity Odd parity ON 3-8 2 stop bits 1 stop bit ON Table 4 - Switches 3-1 to 3-4, Baud Rate Selection Baud Rate SW3-3 SW3-2 SW3-1 9600 OFF OFF OFF 4800 OFF OFF ON 2400 OFF ON OFF 1200 OFF ON ON 600 ON OFF OFF 300 ON OFF ON 110 ON ON OFF Main PCB DIP Switches (SW1 and SW2) Basic Four Serial Version . Tables 5 and 6 show the functions controlled by the Main PCB DIP switches (SW1 and SW2) and the standard factory settings for the Basic Four serial interface: Table 5 - Main Circuit Board Internal DIP Switches (Basic Four Serial Version) SWITCH FUNCTION OFF ON B/4 PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB006 Pg002 SETTING 1-1 1-2 See Table 6 1-3 1-4 1-5 11" page length 12" page length OFF 1-6 Unslashed zero Slashed zero OFF 1-7 8th bit not inverted 8th bit inverted OFF 1-8 Paper-out sensor off Paper-out sensor on ON 2-1 1/6" line spacing 1/8" line spacing OFF 2-2 Normal print Compressed print OFF 2-3 Skip perforation off Skip perforation on OFF 2-4 Ignored Ignored OFF Table 6 - Switches 1-1 to 1-4 (Basic Four Serial Version) International Character Sets Character Set 1-4 1-3 1-2 1-1 US ASCII OFF OFF OFF OFF United Kingdom OFF OFF OFF ON Sweden OFF OFF ON OFF Italy OFF OFF ON ON Portugal OFF ON OFF OFF Spain OFF ON OFF ON Germany OFF ON ON OFF France OFF ON ON ON Norway ON OFF OFF OFF MBF Latin America ON OFF OFF ON Basic Four Serial Interface PCB DIP Switch (SW3) Tables 7 and 8 show the functions controlled by the DIP switch (SW3) and the standard factory settings for the Basic Four serial interface: Table 7 - Serial Interface PCB DIP Switches (Basic Four Serial Version) SWITCH FUNCTION B/4 OFF ON SETTING 3-1 3-2 Baud rate - see Table 8 3-3 3-4 DTR XON/XOFF ON 3-5 8 bits 7 bits ON 3-6 No parity Parity ON 3-7 Even parity Odd parity ON 3-8 2 stop bits 1 stop bit ON Table 8 - Switches 3-1 to 3-4, Baud Rate Selection Baud Rate SW3-3 SW3-2 SW3-1 9600 OFF OFF OFF 4800 OFF OFF ON 2400 OFF ON OFF 1200 OFF ON ON 600 ON OFF OFF 300 ON OFF ON PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB006 Pg003 110 ON ON OFF ORIGINATOR: T.Sears PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB006 Pg004 FIB 00007 01/13/92 *** Clarification of Compressed Print & other Control Sequences *** The 4217 and 4218 User Guide is not clear in its description of the compressed . print control sequence and various other control sequences. The following program illustrates the use of several control sequences: 0010 BEGIN 0020 INPUT "ENTER PRINTER NAME ....."P$ 0030 OPEN (1)P$ 0040 PRINT (1)'BO',$1B50$,'EO',"$1B50$ SETS STANDARD PICA .... 10 CPI" 0050 PRINT (1)'BO',$0F$,'EO',"$0F$ SETS COMPRESSED (STILL IN PICA, 17 CPI)" 0060 PRINT (1)'BO',$12$,'EO',"$12$ RESETS COMPRESSED PRINT" 0070 PRINT (1)'BO',$0E$,'EO',"$0E$ SETS EXPAND PRT (STILL PICA),5 CPI" 0080 PRINT (1)'BO',$1B4D$,'EO',"$1B4D$ SETS STANDARD ELITE ....12 CPI" 0090 PRINT (1)'BO',$0E$,'EO',"$0E$ SETS EXPANDED MODE (STILL ELITE)" 0100 PRINT (1)'BO',$0F$,'EO',"$0F$ SETS COMPRESSED (STILL IN ELITE, 20 CPI)" 0110 PRINT (1)'BO',$12$,'EO',"$12$ RESETS COMPRESSED MODE (STILL IN ELITE)" 0120 END NOTE: 'BO' = Begin Output Transparency, allows data to pass through the printer driver without being interpreted or modified. 'EO' = End Output Transparency, resets Output Transparency. $xx$ = Hex data. $1B50$ = ESC P = CHR(27) P = Set PICA (10 CPI) $1B4D$ = ESC M = CHR(27) M = Set ELITE (12 CPI) $0E$ = SO = CHR(14) = Set one line expanded print $0F$ = SI = CHR(15) = Set compressed print $12$ = DC2 = CHR(18) = Reset compressed print The illustrations in the User Guide are in GW-BASIC rather than BB90. CHR$(xx) in GW-BASIC = CHR(xx) in BB90. BOSS/IX 7.5B (certain levels prior to *20) have a problem with output transparency when slave printing, (adds a second ESC to any ESC character) which causes slave printer problems when attempting to use control sequences that use the ESC character. ORIGINATOR: Mike Burch PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB007 Pg001 FIB 00008 05/03/90 *** 4217/4218 Firmware Cross Reference [ WPS 416 ] *** The following chart gives vendor part number to MBF part number cross reference information for the firmware in both the industry standard and MBF protocol versions of the 4217 and 4218 printers: ***** Industry Standard Serial/Parallel (ISP) interface location IC1 MBF DATE MBF P/N MM P/N VENDOR P/N ** 10/1/85 165055-001 MM220400 H304-000 REPLACED BY MM220413 10/1/86 165055-006 MM220413 H306-000*CURRENT OPERATIONAL FIRWARE ***** Industry Standard Serial/Parallel (ISP) interface location IC2 MBF DATE MBF P/N MM P/N VENDOR P/N ** 10/1/85 165055-002 MM220405 G000-130* REPLACED BY MM220412 3/1/86 N/A G000-160* " " " 2/9/87 165055-005 MM220412 G000-180* CURRENT CHARACTER GENERATOR IF THIS PART (IC2 ISP) IS 27128 EPROM, IT MUST BE EITHER MANUFACTURED BY MITSUBISHI, OR IT MUST HAVE PIN 27 TIED TO PIN 28. THIS DOES NOT APPLY TO MASKED-ROM TYPES 23128 OR 24128 NOR TO IC1. PER MBF ECN 13847, IF PART 165055-005 IS MADE FROM NON-MITSUBISHI BLANKS, IT MUST HAVE THE JUMPER FROM PIN 27 TO 28 AND BECOMES PART NUMBER 916479-001. THE JUMPER SHOULD BE ADDED IN THE FIELD IF NECESSARY. ***** MAI Basic Four interface location IC1 MBF DATE MBF P/N MM P/N VENDOR P/N ** 03/1/86 165055-003 H304-03B 05/1/86 N/A H304-03D 11/1/86 N/A H304-040* Corrects errors in MBF Norwegian 04/1/87 165055-004 H304-04A* Corrects false LRC errors 9/23/88 165055-007 MM220414 H304-05A Corrects MPx system ERR 0 ***** MAI Basic Four interface location IC2 MBF DATE MBF P/N MM P/N VENDOR P/N 3/1/86 165057-001 MM220415 G304-020* * = On Lowest Acceptable Revision Level (LARL) list. ** = These are the Part Numbers shown on the Maintenance Self Test printout. 1/16/90 - Added note regarding Industry Standard IC2 special conditions. 5/3/90 - Updated information on ISP IC2 re: MBF ECN 13847 - JVH ORIGINATOR: Tom Sears UPDATED BY: JAVIER VAN OORDT PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB008 Pg001 FIB 00009 02/25/88 *** PROM kits for Industry Standard/MAI Basic Four conversion *** MAI Basic Four has available the following PROM kits to convert 4217 and 4218 printers to any of the various configurations listed. Use the following chart: Present New PROM kit P/N PROM kit P/N Configuration Configuration Model 4217 Model 4218 -------------------------------------------------------------------- MBF Serial Parallel 514217-111 514218-111 Parallel MBF Serial 514217-112 514218-112 Ind. Std. Serial Parallel 514217-113 514218-113 Parallel Ind. Std. Serial 514217-114 514218-114 Ind. Std. Serial MBF Serial 514217-115 514218-115 MBF Serial Ind. Std. Serial 514217-116 514218-116 ORIGINATOR: H. Mitchell PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB009 Pg001 FIB 00010 06/01/88 *** Tips for Ensuring Satisfactory Print Quality [ WPS 458 ] *** Here is the procedure for ensuring satisfactory print quality on up to 3-part forms for the PT-4217 and PT-4218 printers. This information is provided to expand the paper thickness setup procedures in User Manuals M5187 and M5189. 1. Install forms and adjust the forms thickness lever (located inside the access cover on the left) to the closest possible position without causing ribbon smearing or dragging. Dragging is evident when the ribbon "bellows" or wrinkles while the head is moving across the platen. NOTE: Normally this is all that is required in order to get up to three copies of good print quality. However, if print quality is still not satisfactory, here are some other items to consider. 2. Examine the type of forms being used. Not all forms are of equal quality. MBF Engineering tests have shown that forms made by Standard Register, Moore and NCR produce good print quality on the 4217/4218 up to 3 parts. Of these three brands, the Standard Register forms produce the best quality in our judgement. 3. Determine the age of the forms being used. The print density (darkness) of carbonless forms degrades over time. Therefore, the forms should be as fresh as possible. Forms that are over 6 months old will probably not produce as good a copy as new forms. 4. Determine the condition of the print head. If the head is relatively worn, the print quality will be improved by installing a new print head. The 4217/4218 print head is inexpensive and operator replaceable. ORIGINATOR: Tom Sears PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB010 Pg001 FIB 00011 06/01/88 *** Causes of Error 0s [ WPS 466 ] *** PROBLEM: A serial or slaved PT-4217/4218 can get an error 0 in any application. It may take from 35 seconds to 2 minutes to receive the error 0. CAUSE: The error 0 is caused by powering the PT-4217/4218 off and on. There are three reasons why a user would power off and on their printer. WORKAROUND: It is not recommended to power off the printer for form change or for a paper out condition. If the printer is powered off, the user will lose the buffered data in the printer and any attributes already set by the system. 1. TO SET TOP OF FORMS: To set "Top of Form" take the printer OFFLINE and move the form by using the platen knob. After "Top of Form" is set, the printer can be placed ONLINE. 2. TO CHANGE OR ADD PAPER: The user does not have to power off the printer to change or add paper. The printer can be taken OFFLINE and the paper can be changed or if you received a "paper out" condition, paper can be added and the printer can be placed ONLINE. 3. TO SAVE ELECTRICITY: Users like to power off the printer and have the printer powered on only when the printer is in use. The user will encounter an error 0 at the first access after the printer has been powered on. To clear the error, the user must access the printer again. ORIGINATOR: L. Sanders PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB011 Pg001 FIB 00012 01/03/89 *** ERROR 0 PROM CHANGE *** NEW FIRMWARE HAS BEEN RELEASED FOR THE 4417/18 PRINTERS , B/4 INTERFACE ONLY , TO CORRECT AN ERROR 0 CONDITON. THE ECN IS 13313. THE PART NUMBER FOR THE PROM IS : VENDOR PART # B/4 PART # NACS PART # SOCKET LOCATION H304-05A 165055-007 MM220414 IC1 ORIGINATOR: W.MOORE PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB012 Pg001 FIB 00013 06/14/90 *** No Interchangeability between New & Old Style Ribbon Gears *** SYMPTOM: New style ribbon gears are non-interchangeable with old style ribbon gears. PROBLEM DETERMINATION: The shaft that the old style ribbon gears rotate on, is slightly larger than the shaft used with the new style ribbon gears. There was a change made to the shaft that is mounted to the bottom frame, the newer style bottom frame uses a smaller ribbon shaft. FIX: There are two sets of part numbers in the parts list: OLD STYLE : MM220465 Gear, Rib. Second NEW STYLE : MM220335 Gear, Rib. Second MM220470 Gear, Ribbon MM220375 Gear, Ribbon NOTE: If it is uncertain as to which type of Ribbon Gear is required, as the hole difference is in thousands of an inch. It may be advisable to order both sets of ribbon gears. ORIGINATOR: J.O'Brien PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB013 Pg001 FIB 00014 01/10/92 *** Tractor Repair when Spring Attachment Is Broken *** If the spring attachment post head is broken off, the tractor can be repaired without removing the tractor from the printer. Tools required: 1. electric or hand drill 2. 1/16" drill bit (.045" to .065" bit will work) 3. hand tools Procedure: 1. Remove the spring from the tractor assembly 2. Drill a hole through the paper cover at the location shown in FIGURE 1. NOTE: If the hole is drilled too far from the edge of the paper cover, the spring will interfere with paper motion. 3. Form the spring loop as shown in FIGURE 2. The loop must be offset to prevent the spring from binding on the side of the tractor. 4. Re-install the spring on the tractor assembly, inserting the "formed" end of the spring in the newly drilled hole. FIGURE 1 .10" ->| |<- | | __________ | |XX| | | |XX| ___|__________|_ _ _ _ _ _ _ | | /\ | | | .35" \/ |___ o-|- - - - - - - | __ | | | | |_|_ <----Spring post head broken ________ | | | | | ___________ ________ | | | | | ___________ | | | | | | | | | | | | | |___| | |__| | | | |__________| NOTE: Right hand tractor is shown in this figure, to repair a left hand tractor position the hole the same distance from the tractor edges, but on the left hand side of the tractor. PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB014 Pg001 FIGURE 2 PAPER CLAMP SPRING * * * * * * * * * * <- Form loop to offset spring * * away from tractor ------ |_____ ------ ______ ------ ______ ------ ______ ------ ______ ------ ______ BEFORE AFTER ORIGINATOR: Norm Jones Based on input from the Repair Center & Mike Burch PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB014 Pg002 FIB 00015 MAI COMPANY CONFIDENTIAL 09/07/94 *** Missing form feed on RPX7000 *** SYMPTOM/TEXT: When a 4217/4218 printer is configured on a RPX7000 with industry standard serial interface on a 128 port asynch controller, the option under smitty for the printer port labeled send all characters to printer unmodified was set for no, which caused the printer to lose data and the form feed sent by the application program. FIX: Change the setting for send all characters to print unmodified to yes, this will fix the problem. ORIGINATOR: Allan Mollyhorn PRINTER-CITIZEN-MSP-10,MSP-15-----------------------FIB015 Pg001